Terms & Conditions

Salon Standards

Wo: mankind believes the customer is always right. With our industry having no regulations it is up to us to set high standards and keep ahead of the profession.

All of our staff are fully qualified in all treatments they carry out.

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Services and Price List

All services and prices may be subject to change. For our latest prices and services please check our website. Treatment times can include consultation, dressing and undressing time.

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Skin/Patch Tests

Some of the treatments we offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting and lash extensions. All treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.

If a client has not had a treatment which requires a patch test for 6 months or more, we will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment where a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment

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Insurance

We have a salon policy for individual professional indemnity insurance, public and product liability and employer’s liability. Our current insurance is with Insync Insurance Solutions.

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Certification

All certificates are kept in a folder and individual files located in a safe place. These can be viewed by anyone who wishes to see them.

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Deposits and Pre-Payments

Due to the long duration of some appointments, we may request a deposit of 50% of the appointment value to secure a booking. This will usually be requested on bookings of over an hour of time and/or bookings amounting to over £40. We offer the ability to pay via a secure link sent via email, at the salon or over the phone. We do not keep any card/address details as these are input directly into our card terminal.

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Reminders

Email and text reminders are sent out 24 hours before your appointment, please check the reminder text when you receive it to confirm your appointment time slot.

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Attendance

Appointments should be attended alone, unless otherwise agreed with the salon, e.g bridal parties etc. For health and safety reasons, children are not permitted in the salon.

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Payment

Payment is due at the time of service. We accept cash, credit cards, and debit cards.

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Refund

We want you to be completely satisfied with our services. If for any reason you are not satisfied, please let us know within 24 hours of your appointment and we will do our best to make it right. We do not offer refunds, we will always rectify the service.

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Cancellation

At least 24 hours notice is required to cancel/rearrange your appointment. 50% of the service price will be charged for late cancellation (within 24 hours of appointment). This helps us cover the cost of our time and resources.

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No Show

We value your time and ours. If you miss your appointment, we will charge a no-show fee of 100% of the treatment cost.

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Late Attendance

We understand that sometimes things happen and you may be running late. If you are more than 10 minutes late for your appointment, we may need to reschedule or shorten your appointment. This helps us stay on schedule and provide the best service possible to all of our clients. If your appointment needs to be rescheduled, the no-show fee of 100% will be charged.

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Downgrading Services

If you wish to reduce the service originally booked (duration/cost), then 48 hours notice is required. Downgrading within 48 hours (including at your appointment) will incur the original booked service price.

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Client Behaviour

This policy outlines the expected standard of behaviour for all clients and staff at The Beauty Retreat. We are committed to maintaining a respectful, safe, and professional environment for everyone.

The Beauty Retreat as a zero-tolerance policy for any form of abuse, harassment, discrimination, or disrespectful behaviour directed toward our staff, other clients, or the business premises.

Unacceptable behaviour includes, but is not limited to:

Verbal Abuse: 

Shouting, swearing, threats, intimidating language, or personal insults.

Discrimination:

Behaviour or comments based on a person’s race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

Sexual Harassment:

Unwanted physical contact, unwelcome sexual advances, or making sexually explicit comments or jokes.

Physical Harassment:

Any unwanted physical contact, aggression, or violence.

Bullying:

Persistent, unwelcome, and intimidating behaviour.

Intoxication: Attending an appointment while visibly under the influence of drugs or alcohol.

Damage:

Damage or misuse of salon property.

Any client who engages in unacceptable behaviour will be subject to immediate action, including:

Instant termination of the treatment without refund.

Being asked to leave the premises immediately.

Refusal of future services at The Beauty Retreat.

In severe cases the police will be contacted.

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